In-Pharmacy Collection
No Appointment Needed
93% Patient Satisfaction
Free Delivery

Frequently Asked Questions

Is this service safe and legitimate?

Yes. All our doctors are registered with the Irish Medical Council. 

As a subsidiary of a listed company (McKesson UK Group), we are serious about our legal responsibilities. We are always sure to follow best practice and make sure our doctors are up to date on the latest medical regulations. Our doctors' specific professional responsibilities in providing online and remote medical care are set out in the Irish Medical Council’s ethical guidance. We use a quality management system to continually improve our service and its safety. These principles have helped us grow to the point where we've now safely treated more than 1 million patients over the past decade.

Who are the doctors and where are they based?

All of our doctors work from our London office (50-54 Wigmore Street, London, W1U 2AU) and are part of our wider clinical team who also treat our UK patients. Our UK-based practice is inspected every two years by the CQC and annually by the RQIA.

Treatment and advice from our doctors is provided entirely at their clinical discretion and decisions are made in the best interest of the patient.

Can I get my medicines through the post?

No. It is illegal to provide prescription medicines through the post in Ireland. We can send you a hand signed paper prescription and once you receive it, you can take it to your local pharmacy just like you would with any other prescription. Alternatively, choose in-pharmacy collection and pick-up your prescription the same day at a participating LloydsPharmacy.

Why have I have been refused treatment and what happens next?

Our doctors may find that it is not medically appropriate to provide you with a prescription for treatment. If this happens the doctor will let you know via your Patient Record and we will issue a refund immediately to the card you used to pay. It may take up to three working days for the refund to appear in your bank account.

How long will it take for me to receive my prescription?

Order online before 4pm Monday to Friday and you can collect your prescription in-pharmacy the same day at participating LloydsPharmacy stores. Simply pay for your medication when you collect.

Alternatively, request a postal prescription. Our doctors aim to post your prescription within one working day and it should arrive within 14 days. You do not have to sign for it upon delivery.

I have lost my postal paper prescription, can you issue another script?

Our doctors are able to issue a new prescription but we charge the standard €25 fee for this service as the doctor will need to review your patient record.

I’m interested in working for Lloyds Online Doctor—who should I contact?

We’re a growing and entrepreneurial team based in London. If you’d like to join us in creating pioneering online healthcare services, email your CV to Even if we’re not looking for specific roles, we promise to read your CV.

I have a media enquiry

We’re always open to meeting journalists or media representatives. If you’d like to find out more about us, please email

How will Brexit affect LloydsOnline Doctor?

Now the UK has left EU, we want to reassure you there will be no changes to our service that affect you. You can continue to use our service as normal in 2021, just like you did in 2020.