In-Pharmacy Collection
No Appointment Needed
93% Patient Satisfaction
Free Delivery

Frequently Asked Questions

Is this service safe and legitimate?

Yes. All our doctors are registered with the Irish Medical Council.

Our doctors always follow best practise and are up to date on the latest medical regulations. Our doctors' specific professional responsibilities in providing online and remote medical care are set out in the Irish Medical Council’s ethical guidance. We use a quality management system to continually improve our service and its safety. These principles have helped us grow to the point where we've now safely treated more than than two million patients in the UK and Ireland and issued over 3 million prescriptions over the last 10 years. 

Who are the doctors and where are they based?

Our doctors are based across Ireland. and work remotely. They are all registered with the Irish Medical Council.

Treatment and advice from our doctors is provided entirely at their clinical discretion and decisions are made in the best interest of the patient.

Can I get my medicines through the post?

No. It’s illegal to send prescription medicines by post in Ireland. 

We can send you a hand-signed paper prescription which you can take to your local pharmacy just like you would with any other prescription. Alternatively, choose in-pharmacy collection and pick-up your prescription the same day your local LloydsPharmacy.

Why have I have been refused treatment and what happens next?

Our doctors sometimes find it’s not medically appropriate to prescribe you treatment. If this happens the doctor will send you an explanatory message in your Patient Record. We’ll also issue a refund to your card. This can take up to five working days to appear in your bank account. 

How soon can I get my prescription?

If you order online before 4pm Monday-Friday, you can collect your prescription in-pharmacy the same day at LloydsPharmacy stores. Simply pay for your medication when you collect.

Alternatively you can request a postal prescription. Our doctors aim to post your prescription within one working day and it should arrive within five-seven working days.

You won’t have to sign for it when it’s delivered.

I’ve lost my postal paper prescription, can you issue another script?

Our doctors can issue a new script but you will be charged €25 for this services, as our doctors will need to review your Patient Record and your case again. 

I have a media enquiry

We’re always open to meeting journalists or media representatives. If you’d like to find out more about us, please email