Free Delivery
93% Patient Satisfaction
Irish-registered Doctors
No Appointment Needed

Frequently Asked Questions

Is this service safe and legitimate?

Yes. All our doctors are registered with the Medical Council of Ireland and we are regulated by the Care Quality Commission in the UK, and the Regulation and Quality Improvement Authority (RQIA) in Northern Ireland.

The Medical Council of Ireland’s Guide to Professional Conduct and Ethics of Registered Medical Practitioners states that medical services can be provided remotely as long as certain requirements are met. These requirements mostly concern patient data—something we take very seriously. Section 62 outlines our doctors' specific responsibilities in providing remote medical care.

As a subsidiary of a listed company (Celesio Group), we are serious about our legal responsibilities. We are always sure to follow best practice and make sure our doctors are up to date on the latest medical regulations. We use a quality management system certified to the ISO 9001 standard to continually improve our service to you, including its safety. These principles have helped us grow to the point where we've now safely treated more than 1 million patients over the past decade.

Who are the doctors and where are they based?

We currently have six Irish-qualified doctors on staff—you can see their biographies and Irish registration details here. All of our doctors work from our London office (50-54 Wigmore Street, London, W1U 2AU) and are part of our wider clinical team who also treat our UK and Australian patients. Our UK-based practice is inspected every two years by the Care Quality Commission and RQIA.

Our doctors work independently of our commercial business and their remuneration is explicitly not linked to our financial performance. This means that treatment is entirely at their clinical discretion.

Can I get my medicines through the post?

No. It is illegal to provide prescription medicines through the post in Ireland. We send you a hand signed paper prescription and once you receive it, you can take it to your local pharmacy just like you would with any other prescription.

Why have I have been refused treatment and what happens next?

Our doctors may find that it is not medically appropriate to provide you with a prescription for treatment. If this happens the doctor will let you know via your Patient Record and we will issue a refund immediately to the card you used to pay. It may take up to three working days for the refund to appear in your bank account.

How long will it take for my prescription to arrive?

Each prescription is hand signed by one of our clinicians in London, so it can take up to 7 working days to reach Ireland, depending on the time of year. Please be aware of potential postal delays, particularly if you are ordering time-sensitive medicine such as the contraceptive pill.

I have lost my prescription, can you issue another script?

Our doctors are able to issue a new prescription but we charge the standard €25 fee for this service as the doctor will need to review your patient record.

I’m interested in working for Lloyds Online Doctor—who should I contact?

We’re a growing and entrepreneurial team based in London. If you’d like to join us in creating pioneering online healthcare services, email your CV to info@lloydsonlinedoctor.ie. Even if we’re not looking for specific roles, we promise to read your CV.

I have a media enquiry

We’re always open to meeting journalists or media representatives. If you’d like to find out more about us, please email info@lloydsonlinedoctor.ie.