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Patient Guide

About Lloyds Online Doctor

Lloyds Online Doctor launched in July 2013 and was one of the first online doctor services in Ireland. We've treated over two million patients and issued over three million prescriptions in the UK and Ireland. We have a simple goal: to make Irish healthcare more accessible and more affordable. 

Our doctors assess patients online, so you don’t need to book an appointment or worry about discussing a sensitive problem with a doctor face-to-face. If you’re suitable for treatment, we’ll send your prescription directly to your door or you can collect it at a LloydsPharmacy.

We provide consultations and prescriptions for a carefully selected set of conditions and regularly review our services to make sure we’re working to the latest clinical guidelines.

How does the service work?

In many ways, our service is just like a normal doctor’s practice. Patients come to our clinic for help on a range of conditions. But what makes Lloyds Online Doctor different is that all of our consultations are online. We treat patients who are 18 and over.

There are three simple steps:

  • Complete a short medical questionnaire and pay for your prescription online. Our doctors usually confirm your order within an hour during the week. 
  • If suitable for the treatment, you’ll receive a notification that your prescription is ready in your Patient Record. 
  • You can choose to either pick up your prescription in a pharmacy or have it posted to you. If your order is approved before 4pm, you should be able to pick up your prescription and pay for your medication the same day.

If our doctors believe you are not suitable for treatment they will provide a full refund. If they feel they need more information, they will send you a message in your secure Patient Record which is set up when you register.

Where we’re based

All our doctors are based in Ireland.

When you can use our services and when to expect a response

You can register as a patient, access your Patient Record, place orders and make online payments 24 hours a day. 

You can contact us in your Patient Record at any time, or you can call our Patient Advisors on  01 4311451 Monday-Saturday 9am-5pm

Charges and methods of payment

Lloyds Online Doctor usually charges €25 for an online consultation. 

The prescription and postage are included in the price of your consultation.

You will pay for your medication separately at the pharmacy.

We use Sagepay as our secure payment provider and transactions will appear as “Lloyds Online” on your bank statement.

Complaints

Lloyds Online Doctor has a written complaints policy and procedure. We aim to acknowledge all formal written complaints within two working days of receiving them and will do our best to respond within five working days. To lodge a formal complaint, you must write a letter to Complaints Team, Lloyds Online Doctor IE
2 Shelbourne Buildings, Crampton Avenue, Dublin, D04 W3v6, Ireland.

Confidentiality and data protection  

We have a legal obligation to protect your personal information. Except where we are legally bound to do so, we cannot share your personal information with a third party not involved in delivering our service without your explicit consent.

The sexually transmitted infections that our test kits screen for are termed ‘notifiable diseases’. For Irish patients with positive results, our partner laboratory are  legally bound to inform the Medical Officer of Health for the county in which the patient lives of the full details including person-identifiable and sensitive information. In some instances, they may need to contact us to confirm some of your details. Our full privacy policy is also available here.