Protecting your privacy is our priority and we will not share your medical details with unaffiliated third parties unless you specifically ask us to. Lloyds Online Doctor is a trading name of Expert Health Limited, a member of the Celesio Group of companies. We have created this guide to make it easy for you to understand how we use and store your data. We also explain your rights and how to contact us.
We are responsible for all the data that you submit on our websites. Our website contains links to other external websites for your convenience for which we are not responsible. We recommend that you check the privacy and security policies and procedures of each and every other website that you visit.
By using this website and giving your information to us, you indicate your consent to us, our group and third parties collecting and using your personal information in accordance with the terms set out in this policy.
The information we collect
In order to provide you with the services you require, we will collect personal information about you from our website, telephone conversations, emails and written and verbal communications. These will include, for example, your name, address, email address, phone number and details that are relevant to the service(s) in which you are interested. We may also collect sensitive personal data concerning health matters from or about you if you register for the online doctor service. We may supplement the information that you provide with other information that we obtain from our dealings with you or which we receive from other organisations, such as other companies in our group.
Information about other people
If you provide information to us about any person other than yourself, you must ensure that they understand how their information will be used and that you are authorised to disclose it to us, and to consent to its use on their behalf, before doing so.
How we will use your information
We will primarily use the personal information:
- to provide the services you request from us
- to communicate with you regarding the service you have used
- for record keeping purposes
- to carry out market research so that we can improve the services we offer
- to track and analyse activity on our website
- to create an individual profile for you so that we can enhance your user experience
- to understand and respect your preferences and to provide details of relevant offers and opportunities where you have agreed to receive them.
Disclosing your personal information
In common with many other website operators, we may use standard technology called 'cookies' on this site. Cookies are small pieces of information that are stored by your browser on your computer's hard drive and they are used to record how you navigate this website on each visit.
Offers and opportunities
We, our group and carefully selected third parties would like to contact you and/or any person whose information you provide to us to tell you and/or them about offers and opportunities that are available and about a range of other initiatives in a number of ways, including by post, telephone, text/picture/video message or by email. We will only contact you if you have chosen to opt into these preferences when signing up. You can change your/their mind at any time (see the section 'How to contact us' below).
We take the security of personal information seriously. We employ security technology, including firewalls and Secure Socket Layers to safeguard information and have procedures in place to ensure that our paper and computer systems and databases are protected against unauthorised disclosure, use, loss and damage. All patient confidential data is stored electronically on servers owned and managed by Rackspace.co.uk.
Use of your information outside the European Economic Area
Privacy laws and practice are constantly developing and we aim to meet high standards. Our policies and procedures are, therefore, under continual review. We may, from time to time, update our security and privacy policies and suggest that you check this page periodically to review our latest policies.
Updating and correcting information
You may update or correct your personal information online via ‘My Patient Record’. We encourage you to promptly update your personal information if it changes. If you are providing updates or corrections about another person, we may require you to provide us with proof that you are authorised to provide that information to us.
Your rights to access your personal information
You have the right to receive a copy of the personal information that we hold about you. The same right applies to any other person whose personal information you provide to us. This is free of charge except in certain circumstances when we may charge a reasonable fee covering administrative costs, for example, if you request additional copies of information or if we think a request is manifestly unfounded or excessive.
How to contact us
Telephone: 01 431 1451
Mail: Data Protection Officer, Lloyds Online Doctor Mezzanine Floor, 50-54 Wigmore Street, London, W1U 2AU, UK