• Confidential assessment
  • Reviewed by our doctors
  • Same-day collection
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Bank holiday service update

Easter

Our service will be slightly reduced over the Easter period. There will be some changes to collection times, as well as customer service hours.

To receive your orders before Easter please read the information below.

Collection times

Please check your local pharmacy opening hours, it’s always worth ringing ahead before collecting to see if they have your prescription ready.

  • Orders approved before Midday Saturday 30th March should be available for same-day collection from your chosen pharmacy providing the pharmacy is open

Service closures

Emergency contraception

  • These services and/or treatment will not be available from 12pm Saturday 30th March - 8am Tuesday 2nd April.
  • If you need this medication urgently, please visit your local pharmacy, walk-in centre, contact 112 or your out-of-hours GP service.

Please note these services will resume as normal from Tuesday 2nd Aril 2024.

Customer service hours

  • Friday 29th March: 9am - 1pm
  • Saturday 30th March: 9am - 1pm
  • Sunday 31st March: Closed
  • Monday 1st April: 9am - 1pm

Our clinicians will be unable to help you in an emergency or with any queries not linked to the services we provide.

If you require urgent assistance, please call:

  • 999 or 112 - For medical emergencies
  • 116 123 - If you are feeling depressed (Samaritans)

How our service works

Online consultation

Step 1

Select a medication and complete a short questionnaire.

Our doctors approve your treatment

Step 2

A doctor will assess your answers and, if suitable, provide a prescription.

In-pharmacy collection

Step 3

Your prescription will be sent by our doctors to your chosen pharmacy and you can pay for your treatment in-store.