Frequently asked questions
Is this service safe and legitimate?
Yes. All our doctors are registered with the Irish Medical Council.
Our doctors always follow best practise and are up to date on the latest medical regulations. Our doctors' specific professional responsibilities in providing online and remote medical care are set out in the Irish Medical Council’s ethical guidance. We use a quality management system to continually improve our service and its safety. These principles have helped us grow to the point where we've now safely treated more than than two million patients in the UK and Ireland and issued over 3 million prescriptions over the last 10 years.
Who are the doctors and where are they based?
Our doctors are based across Ireland. and work remotely. They are all registered with the Irish Medical Council.
Treatment and advice from our doctors is provided entirely at their clinical discretion and decisions are made in the best interest of the patient.
Can I get my medicines through the post?
No. It’s illegal to send prescription medicines by post in Ireland.
We’ll send your prescription to your chosen pharmacy. So once your order is approved, you can head to your pharmacy to pick up and pay for your treatment.
How soon can I get my prescription?
Orders approved by 4pm Monday-Friday can usually be picked up the same day from your local pharmacy.
Same-day collection is subject to pharmacy open hours and stock. Before going to pick up and pay for your treatment, we recommend ringing your chosen pharmacy to check it’s ready.
Why have I have been refused treatment and what happens next?
Our doctors sometimes find it’s not medically appropriate to prescribe you treatment. If this happens the doctor will send you an explanatory message in your Patient Record. We’ll also issue a refund to your card. This can take up to five working days to appear in your bank account.