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    Patient guide

    On this page
    1. About Lloyds Online Doctor
    2. How does the service work?
    3. Where we’re based
    4. When you can use our services and when to expect a response
    5. Charges and methods of payment
    6. Complaints
    7. Confidentiality and data protection

    About Lloyds Online Doctor

    Lloyds Online Doctor launched in July 2013 and was one of the first online doctor services in Ireland. We've treated over two million patients and issued over three million prescriptions in the UK and Ireland. We have a simple goal: to make Irish healthcare more accessible and more affordable.

    Our doctors assess patients online, so you don’t need to book an appointment or worry about discussing a sensitive problem with a doctor face-to-face. If you’re suitable for treatment, we’ll send your prescription directly to your local pharmacy, where you can collect it and pay for your treatment.

    We provide consultations and prescriptions for a carefully selected set of conditions and regularly review our services to make sure we’re working to the latest clinical guidelines. 

    How does the service work?

    In many ways, our service is just like a normal doctor’s practice. Patients come to our clinic for help on a range of conditions. But what makes Lloyds Online Doctor different is that all of our consultations are online. We treat patients who are 18 and over. 

    There are three simple steps:

    1. Complete a short medical questionnaire and pay for your prescription online. Our doctors usually confirm your order within an hour during the week. If suitable for the treatment, you’ll receive a notification that your prescription is ready in your Patient Record.  
    2. We’ll send your prescription to your chosen local pharmacy. If your order is approved before 4pm, you should be able to pick up and pay for your medication the same day. 
    3. If our doctors believe you are not suitable for treatment, they will provide a full refund. If they feel they need more information, they will send you a message in your secure Patient Record which is set up when you register. 

    Where we’re based

    All our doctors are based in Ireland.

    When you can use our services and when to expect a response

    You can register as a patient, access your Patient Record, place orders and make online payments 24 hours a day. 

    You can contact us in your Patient Record at any time, or you can call our Patient Advisors on 01 4311451 Monday-Saturday 9am-11am, 3pm-5pm. 

    Charges and methods of payment

    Lloyds Online Doctor usually charges €25 for an online consultation. This cost includes the prescription our doctors will send to your chosen pharmacy. 

    You will pay for your medication separately at the pharmacy.

    We use Sagepay as our secure payment provider and transactions will appear as “Lloyds Online” on your bank statement.


    Lloyds Online Doctor has a written complaints policy and procedure. We aim to acknowledge all formal written complaints within two working days of receiving them and will do our best to respond within five working days. To lodge a formal complaint, you must write a letter to:

    Complaints Team
    Lloyds Online Doctor IE
    Block A, 5th Floor
    The Atrium
    Blackthorn Road
    Dublin 18
    D18 F5X2

    Confidentiality and data protection

    We have a legal obligation to protect your personal information. Except where we are legally bound to do so, we cannot share your personal information with a third party not involved in delivering our service without your explicit consent.

    The sexually transmitted infections that our test kits screen for are termed ‘notifiable diseases’. For Irish patients with positive results, our partner laboratory are  legally bound to inform the Medical Officer of Health for the county in which the patient lives of the full details including person-identifiable and sensitive information. In some instances, they may need to contact us to confirm some of your details. Our full privacy policy is also available here.

    Lloyds Online Doctor Ireland Logo

    This service operates in the Republic of Ireland only

    Lloyds Online Doctor Ireland Logo

    This service operates in the United Kingdom only

    Visit IE Online Doctor Continue with UK service
    Lloyds Online Doctor Ireland Logo

    This service operates in the Republic of Ireland only

    Visit UK Online Doctor Continue with Irish service