Contact us

Medical Queries and Emergencies

We are unable to help you in an emergency. If you require urgent assistance please call:

999 or 112 - For urgent assistance
1850 24 1850 - For general medical enquiries (HSE)
116 123 - Feeling depressed or have mental health concerns (Samaritans)

Customer Service Issues

Call us on 01 4311451

or message us via your patient record

Mon-Fri: 9am-5pm
Sat: 9am-1pm
Sun: Closed

Remember our customer service team cannot help with medical queries. Our calls are monitored and recorded for quality and training purposes.

To reply to a clinicians message

Please reply to the clinicians messages or send a new message via your patient record

Reply to message

Complaints

Please note we've recently moved to the below address, please make sure you only contact us here:
FAO: Lloyds Online Doctor IE. 
Lloyds Online Doctor IE
Block A, 5th Floor
The Atrium
Blackthorn Road
Sandyford
Dublin 18
D18 F5X2
Ireland