Contact us

Medical Queries and Emergencies

We are unable to help you in an emergency. If you require urgent assistance please call:

  • 999 or 112 - For urgent assistance
  • 1850 24 1850 - For general medical enquiries (HSE)
  • 116 123 - Feeling depressed or have mental health concerns (Samaritans)

Customer Service Issues

Call us on 01 4311451

or message us via your patient record

  • Mon-Fri: 9am-5pm
  • Sat: 9am-1pm
  • Sun: Closed

Remember our customer service team cannot help with medical queries. Our calls are monitored and recorded for quality and training purposes.

To reply to a clinicians message

Please reply to the clinicians messages or send a new message via your patient record

Reply to message


  • Please note we've recently moved to the below address, please make sure you only contact us here:
  • FAO: Lloyds Online Doctor IE. 
    Lloyds Online Doctor IE
  • Block A, 5th Floor
    The Atrium
    Blackthorn Road
  • Sandyford
  • Dublin 18
    D18 F5X2
  • Ireland