Contact us

Medical Queries and Emergencies

We are unable to help you in an emergency. If you require urgent assistance please call:

  • 999 or 112 - For urgent assistance
  • 1850 24 1850 - For general medical enquiries (HSE)
  • 116 123 - If you are feeling depressed (Samaritans)

Customer Service Issues

Call us on 01 4311451

or message us via your patient record

  • Monday to Saturday: 9am - 5pm

Remember our customer service team cannot help with medical queries. Our calls are monitored and recorded for quality and training purposes.

To reply to a clinicians message

Please reply to the clinicians messages or send a new message via your patient record

Reply to message

Complaints

Please write to us:

  • Ireland Complaints Team
  • Lloyds Online Doctor IE
  • 2 Shelbourne Buildings
  • Crampton Avenue
  • Dublin
  • D04 W3V6
  • Ireland